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LUCKY MATH · SUPPORT

A little help.
Back to the fun.

Find an answer below, or get in touch if something is getting in the way of play.

Email support

Common questions

How do I choose the right level?

Start with a level that feels comfortably challenging for your child. You can adjust their learning settings at any time, so the questions can grow with their confidence.

How does the Lucky Chest work?

After a quiz is completed with a good score, your child gets a chance to open the Lucky Chest. Parents choose the rewards and can set the chance for each one, so every surprise is one you are happy to give.

Can siblings have their own progress?

Yes. Create a profile for each child so their quiz progress, learning level, and Lucky Chest experience stay personal to them.

Why is a reward unavailable?

Check the reward’s quantity in the parent settings. Add more when it runs out, or edit the reward and its winning chance to make it available again.

Where is our family’s data stored?

Lucky Math keeps profiles, progress, and rewards on your device. The app does not require an account or send this information to a Lucky Math server.

Still need a hand?

Email contact@neue.my with your device model, iOS version, Lucky Math version, and a short description of what happened. A screenshot can help.